tag aviation announces new director of customer services
July 22, 2019
TAG Aviation has announced the appointment of Ms Joanne Goodall as Director of Customer Services for the UK.
In this newly created role Ms Goodall will provide direction and training to the CRM (Client Relationship Management) and CSR (Customer Service Representative) teams throughout Europe and oversee strategic enhancements and opportunities for ongoing expansion in alignment with TAG’s future development.
With an abundant background in business aviation, Ms Goodall has worked for both commercial and cargo-based airlines, beginning in 2007 as a Senior Account Manager and subsequently undertaking an array of executive appointments which have advanced her aviation industry knowledge globally. She joined TAG in 2017 as a Client Relationship Manager and prior to this worked for an FBO/Maintenance Company in Basel in Switzerland, initially as an FBO/Sales Manager, before being promoted to Deputy CEO of the organization.
Welcoming her new appointment Ms Goodall said, “I am elated to have the opportunity to undertake this important Customer Services Directorial role within TAG’s revised Management structure. It is an exciting time to embrace progress. Strong communication and client engagement remain pivotally important in order that we build upon our current success and hone our customer focus so that our teams throughout Europe can grow, progress and reaffirm TAG’s ongoing commitment to our clients.
“We will aim to constantly advance our customer service operations and strengthen our ability to provide flexibility and innovation so that we stand out from our competitors and provide a consistent and valuable resource for every passenger throughout their aviation journey with us.”
Commenting on Ms Goodall’s new role, Carlos Gomez, Chief Operating Officer and MD, TAG Aviation (UK) Ltd, added, “Joanne’s breadth of aviation experience, customer focus and industry knowledge are the perfect fit for this new role. I am confident that with her supervision and expertise we can continue to advance and enhance our European Customer Services operations.”