standardaero launches new internet portal to improve customer service
November 21, 2017
StandardAero Business Aviation has launched a new internet-based customer service portal, called myStandardAero.com, which will serve as a project management tool to allow customers to review and approve MRO service projects and programs real-time, on-line.
The new system provides a user friendly interface that can be accessed on any browser-based and/or mobile devices. Through myStandardAero.com, customers will be able to review and approve squawks, communicate directly with specific StandardAero project managers and review work orders from anywhere they can access the internet.
“The online squawk approval system is terrific. It will enhance any customer’s visit to StandardAero. It is a comprehensive tool to track squawks as they occur. There is a multitude of information being given to the customer. It is easy to use and very intuitive. It’s a great tool,” said Ray Tintle, Director of Maintenance for Starr Equipment Corp. and a member of StandardAero’s Customer Advisory Board
“While some MRO providers offer similar capabilities,” said Marc McGowan, President of StandardAero Business Aviation, “StandardAero’s system is based on a communities-capable platform, providing users with a friendlier interface that will also allow us to rapidly expand functionality for developing new services.”
MyStandardAero.com is one of many service enhancements that StandardAero offers to business aviation operators. The company also provides customers with a 24/7 AOP app, 14 regional Mobile Support Teams, Honeywell MSP parts on-line order capability and an Order or Exchange searchable parts catalog.