satcom direct begins commercial implementation of flexexec
April 3, 2019
Satcom Direct (SD) announced the commercial service introduction of Intelsat FlexExec as part of its SD Xperience portfolio. The first high-speed, managed, end-to-end broadband service designed specifically for the business aviation sector, FlexExec is now being commercially delivered in partnership with Intelsat (NYSE: I) and Astronics AeroSat. At service introduction, four aircraft types are utilizing the system including a Dassault Falcon 7X and three Gulfstream models, GIV, G450 and G550. In addition to the customer aircraft, SD has performed global network validation with its Gulfstream GIV, making this the first business aviation connectivity offering to undergo global beta testing prior to commercial service introduction.
“Business aviation now has a dedicated connectivity system that can be tailored for customers to suit specific mission needs. The flexibility and resilience of the FlexExec system will bring enhanced connectivity to the industry, paired with SD Xperience at a time when synchronizing data across all aspects of flight operations to improve efficiency and safety is becoming increasingly important. The service introduction is the next step in the evolution of the digitized aviation industry,” said Jim Jensen, CEO and founder of Satcom Direct.
Significantly, the new service gives business aviation operators the ability to budget hourly connectivity rates for the first time ever. The “Power-by-the-Hour” plan, only available through the SD Xperience portfolio, provides clients with greater flexibility to plan for maintenance and down time. The hourly rate is inclusive of the full ecosystem of SD services, meaning cabin connectivity, datalink, scheduling, cybersecurity, post-flight reporting and more are all included, on a single consolidated monthly invoice. As well as maximizing operating budgets, SD Xperience synchronizes aircraft with flight operations through its integrated software, hardware and connectivity.
Mark Gardner, Crew Chief and Client Account Maintenance Manager for Meridian Air Charter, one of the FlexExec in-service evaluation operators, and now customer, comments, “SD Xperience, combined with the FlexExec service, provides a much-needed, flexible connectivity option that we know delivers a high-performance, global, reliable service. Passengers expect constant connectivity and now we can deliver this while simultaneously enhancing the management of our dynamic operations through the real-time visibility delivered by SD Pro. We’re excited to be one of the first to maximize the new service. It is an invaluable and welcome solution to the complexity of fulfilling customer expectations, improving efficiencies and managing operational costs.”
FlexExec is powered by Intelsat’s global, high-performing, multi-layered Ku-band satellite fleet using the Intelsat EpicNG high-throughput satellite (HTS) platform with layers of inbuilt redundancy. Uniquely, customers are not subject to data speed caps as consistent delivery of up to 10Mbps into the cabin, and 2Mbps out, gives enough bandwidth to support streaming, large file transfers, and video conferencing on multiple Wi-Fi devices simultaneously. Consistent delivery is augmented by the secure SD network infrastructure consisting of the SD Data Center and global Points of Presence (POPs) around the world.
“FlexExec was designed with business jet operators and their passengers in mind,” said Intelsat’s Senior Vice President, Global Sales and Distribution, Mark Rasmussen. “While traveling, passengers expect fast, reliable broadband connectivity with a consistently high level of service – from take-off to landing. By virtue of Intelsat’s FlexExec global, managed service, built upon Intelsat’s multi-layer, redundant network, Satcom Direct can reliably deliver on passenger expectations. The flexibility and economies of scale inherent in FlexExec enable Satcom Direct to differentiate its services and deliver an end-user experience that is second to none.”
As the Master Distributor of the
FlexExec service, usage is also supported via the SD Xperience end-to-end
business infrastructure. In the air, SD provides the cabin networking hardware
to give customers advance network management options. The software delivered by
the SD Pro Operating System delivers a variety of benefits including predictive
connective mapping, cybersecurity threat monitoring, flight tracking and
account management tools amongst other options. On the ground, the FlexExec
service is integrated with SD’s support team who are available for activation,
provisioning and troubleshooting 24/7, 365 days a year ensuring bandwidth is
available wherever customer aircraft are flying. The network architecture is
delivered to aircraft via the AeroSat FlightStream™ (T-310) tail-mounted
antenna system. The system is initially available for aftermarket aircraft, and
installations are offered through approved service centers.