p&w connects customers with new maintenance programs

March 8, 2019

Pratt & Whitney Canada (P&WC), a subsidiary of United Technologies Corp. (NYSE: UTX), announced several enhancements and options to its engine maintenance and warranty programs for helicopter operators. These include the Certified Pre-Owned (CPO) engine program for used aircraft, the Eagle Service™ Plan (ESP™) for single-helicopter operators and a new Fleet Service Plan (FSP) for smaller helicopter fleets.

“We continue to develop innovative services for our customers,” said Irene Makris, vice president of sales and marketing at Pratt & Whitney Canada. “By monitoring trends and working to understand our customers’ individual challenges, we’ve been able to respond with increasingly tailored solutions that are unique in our industry.”

CPO: Extended Two-Year or 500-Hour Engine Warranty on Used Helicopters
Under the CPO program, PT6B, PT6C, PT6T, PW200 and PW210 engines that pass a thorough certification inspection are eligible for a 500-hour or two-year warranty, whichever comes first. For buyers or sellers of used helicopters, the warranty and use of genuine P&WC parts and labor mean peace of mind. For dealers, it means greater value for their used P&WC-powered helicopters, which could aid in the sales process. Read an overview of the value that CPO delivers on P&WC’s customer service blog, Airtime.

FSP: Flexible Coverage for Fleets of Up to Five Helicopters
P&WC also announced that it has sold its first FSP to a customer in the South Pacific. This new pay-per-hour maintenance program is tailored to fleets of up to five helicopters powered by PT6C, PW200 and PW210 engines. It includes environmental coverage and three optional packages for parts coverage, rental engines and life-limited parts. This new offering complements two existing plans: the ESP for operators of single helicopters and the Fleet Management Program™ (FMP™) for operators of large fleets.

“FSP addresses a previously unmet need in the market.” said Makris. “By combining the simplicity of ESP with the flexibility of FMP, we are broadening our service offerings for customers no matter the fleet size.”

ESP New Engine Option at Time of Overhaul for Operators of Certain PW200 and PT6C Engines
Operators of in-production PW200 and PT6C-67C engines enrolled in ESP coming due for overhaul can, for a limited time, choose to apply their ESP contributions toward a new engine instead of an overhaul. With this new ESP New Engine Option (NEO), customers may benefit from the latest configuration and performance capabilities, higher aircraft residual value, increased availability and lower operating costs that come from having a new engine.