pilots recognize avfuel network fbos in industry surveys
May 14, 2019
FBOs in the Avfuel-Branded Network were recently voted among the best in the 2019 Aviation International News FBO Survey and Professional Pilot PRASE Survey, dominating the top positions in both reports.
In total, more than 45% of the fuel-supplier branded FBOs recognized as Top Rated FBOs in the Americas (by overall average) in the AIN survey are members of the Avfuel Network—the highest percentage for represented fuel brands in this year’s survey. Receiving top marks in the fifth percentile are Avfuel-branded FBOs Pentastar Aviation (KPTK) with the year’s highest score; American Aero FTW (KFTW); and Sheltair Tampa (KTPA). Receiving top marks in the tenth percentile are Avfuel-branded FBOs Banyan Air Service (KFXE); Fargo Jet Center (KFAR); Monterey Jet Center (KMRY); Base Operations at Page Field (KFMY); and Stuart Jet Center (KSUA).
Similarly, more than 40% of the fuel-supplier branded FBOs listed in PRASE’s Best U.S. FBOs list and Best Independent FBOs are members of the Avfuel Network—also the highest percentages for represented fuel brands in this year’s survey. Listed as Best U.S. FBOs are Avfuel-branded Pentastar Aviation (KPTK); Banyan Air Service (KFXE); Million Air Dallas (KADS); Monterey Jet Center (KMRY); Naples Aviation (KAPF); Million Air Hollywood Burbank (KBUR); Vail Valley Jet Center (KEGE); Sheltair Fort Lauderdale (KFLL); and Denver jetCenter (KAPA).
“We are pleased these FBOs have been recognized for their dedication and hard work,” said Marci Ammerman, Avfuel’s vice president of marketing. “It’s a testament to their commitment to the customer experience. We are proud of our FBO network and to be aligned with such upstanding operations.”
Rankings for the AIN FBO Survey are determined by averaging customer feedback on the following five categories since 2013: line service, passenger amenities, pilot amenities, facilities and customer service representatives. To view updated rankings by category and participate in the AIN FBO Survey all year, log in to your AIN account at www.ainonline.com/fbosurvey.
Rankings for the Pro Pilot PRASE Survey are determined by averaging customer feedback on the following six categories: line team, customer service representatives, facility, amenities, promptness and efficiency, and value for price.