LUFTHANSA TECHNIK CONTINUES TO GROW IN ASIA PACIFIC
With the recently announced financial results for the Lufthansa Technik AG in 2017, the Group is on solid course to further expand its MRO services and offerings around the world. Its revenue in the Asia Pacific region has grown steadily in 2017 to 601 million euros. Lufthansa Technik and its subsidiaries have made large scale investments throughout the region, including the latest office relocation in Hong Kong, increase of regional material availability, and MRO capability expansion in Lufthansa Technik Shenzhen.
“We are very pleased with the company’s development. In the past year, we have been focusing a lot on customer service, training our employees, and thinking of innovative solutions to help customers save time and money in aircraft maintenance. This has resulted in a high customer retention rate and positive business results”, comments Gerald Steinhoff, Vice President for Corporate Sales in Asia Pacific at Lufthansa Technik.
To accommodate the growth, the regional headquarters for the component division doubled its size by moving into a larger office space this year, together with other Lufthansa Technik colleagues and Lufthansa Group airlines, emphasizing the joint power.
Since the founding of Lufthansa Technik Component Services Asia Pacific in Hong Kong in 2016, more functions have been established in order to focus on serving the needs of individual customers in the region from the region. By now, the majority of components for the Asian customers are being supplied from the regional warehouses. The company continues to grow its headcount in the next years.
“With our customer needs positioned at the core of our business, we are shaping our services and performance to suit their requirements. Creating excellent customer experience has been the driving force for the regionalization of our teams in APAC,” says Burkhard Pfefferle-Tolkiehn, Vice President Component Services at Lufthansa Technik.
Besides Hong Kong, the component division has also invested heavily in developing the capability portfolio at Lufthansa Technik Shenzhen. A recent achievement is the capability build-up for Boeing 777’s main landing gear steering actuator, for which the Chinese facility is one of the very few MRO providers in APAC with such a capability. The shop load events at Lufthansa Technik Shenzhen have doubled for two consecutive years.