business aviation to the rescue
June 11, 2020
Business Aviation is widely recognized as an integral driver of global commerce. But what is less known is the equally vital role it plays in humanitarian support and relief efforts, where virtues like speed, individual scheduling and quick turn-around times save lives. Volker K. Thomalla reports
Nicole, a 12 year old girl from a small town in eastern Germany, was diagnosed with a serious cardiac problem. With her health deteriorating from week-to-week, her only chance of survival was to get a new heart and to get it fast. It seems luck was on her side. Within weeks of being put on top of the European heart transplant priority list, a child in Northern Italy died after a tragic accident. The parents agreed to an organ donation, and all the necessary tests showed that the heart would be a perfect fit for Nicole.
Time was a critical factor and transporting the organ by car would take more than eight hours. Commercial airlines were also not an option due to a lack of direct flights. Business Aircraft, however, was perfectly suited for bringing the recipient and the transplant together in the hospital of Gießen, Germany, which specializes in this type of surgery. A twin turboprop Piper Cheyenne was dispatched to pick up Nicole from a nearby General Aviation airport and rush her to the hospital where the medical team was anxiously waiting for her. After dropping Nicole off, the Piper Cheyenne continued to Bolzano to pick up the urgently needed transplant.
Time was ticking as a heart must be transplanted within six hours of its removal from the donor. But this was December, and the Bolzano Airport was closed due to a snowstorm with visibility below minimums. The crew quickly decided to divert to Verona Airport, which is located 80 nautical miles south of Bolzano, took a rental car and was escorted by the local police to the hospital to pick up the precious package. The complexity of transplanting children’s organs often means that the same surgical team will remove it, travel with it, and implant it in the recipient. Having a multi-seat Business Aircraft available made this possible.
The team made it back to Gießen in time, and the heart was successfully transplanted. Unfortunately, complications developed after the operation and, a week after the surgery, Nicole’s new heart stopped beating. She did not survive. But her parents had previously agreed to donate their daughter’s organs so that other children could be saved. Once again, business aircraft flew the transplants to hospitals across Europe, where other young recipients with life-threatening conditions were waiting to be saved.
According to Eurotransplant, about 6,000 people received a deceased donor organ in Europe last year. However, only a small percentage of these recipients were small children. Without Business Aviation, these children would have no chance of survival.
Ideally Suited for Humanitarian Missions
Business Aviation operators are ideally suited to respond to this kind of emergency transport. But they are also a vital tool for emergency organizations during natural disasters and other humanitarian crises. They can mobilize on short notice, provide aircraft types suited for specific missions, and operate into airports that are inaccessible to larger aircraft. And, most importantly, they are willing to step up to the challenge.
As a result, Business Aviation plays a key logistical role in a variety of humanitarian and charitable organizations, including the Red Cross, the UNHCR, the World Food Program, Doctors without Borders and the Special Olympics. Quite often, business aircraft are chartered to supplement or even replace the capabilities of government agencies or international bodies. In fact, up to 9% of business aircraft movements in Europe are on humanitarian missions.
Quite a large portion of humanitarian flights using business aircraft don’t require any sort of special equipment or any modification of the aircraft because these aircraft ferry patients like Nicole with serious illnesses, medical personnel and sometimes relatives to the clinic where they undergo their treatment. In cases like the recent Ebola outbreaks in Western Africa, doctors, nurses and development aid workers had to rely on business aircraft as there was no other means of getting to the affected regions available.
Another advantage of business aircraft compared to commercial airliners is baggage capacity. Medical personnel can transport their equipment, some of which is sensitive, on the same aircraft without worrying about it being damaged during loading or unloading. Furthermore, business aviation dispatchers and operators are experienced in responding to flight requests quickly and to flying according to the customers schedule – just as on an ordinary business flight.
“I was not aware of Business Aviation as an industry, but I used to travel a lot on your planes,” said Bernard Kouchner, co-founder of Doctors without Borders and, from 2007 to 2010, French Minister of Foreign & European Affairs, speaking at EBACE 2016. “Reaching people in humanitarian crises would be impossible without light aircraft as these towns have no commercial airline service and rely on little planes, so the development of your industry is absolutely crucial.”
Business Aviation also comes to the rescue when governments don’t want to use their military aircraft to evacuate people from hostile locations or when hostages need to be flown out of a country to a secure place to reunite with their relatives. A transfer by military aircraft would be seen as a hostile act, and maybe escalate an already tense situation, so a business aircraft is the only solution. These kinds of flights are most often operated discretely, which Business Aviation is used to.
The Medevac Role
Air ambulance and medical evacuation (medevac) flights are the most widely known form of humanitarian aviation. These services are a vital link in the international healthcare system. Not only do air ambulance services fly critically ill patients to specialized clinics where they get the treatment they need, they also fly patients after large-scale accidents to hospitals with the capacity to treat them. After all, patients recover quicker when they are in a known environment with medical personnel speaking their language or having their relatives and families around them.
Medevac and air ambulance flights are officially recognized by international law and therefore receive priority by air traffic control (ATC). But as the FAA’s FAR AIM (Aeronautical Information Manual) points out: “Because of the priority afforded air ambulance flights in the ATC system, extreme discretion is necessary when using the term ‘MEDEVAC’. It is only intended for those missions of an urgent medical nature and to be utilized only for that portion of the flight requiring expeditious handling. When requested by the pilot, necessary notification to expedite ground handling of patients, etc., is provided by ATC. However, when possible, this information should be passed in advanced through non-ATC communication systems.”
A typical air ambulance aircraft has, on average, space for one or two patients, two pilots, a qualified medical team (usually a doctor and nurse) and, potentially, a companion. Patients are placed on a comfortable stretcher with electrical supply for mobile medical equipment, which is identical to the equipment used in a hospital’s intensive care unit (ICU), but especially certified for use in an aircraft. With oxygen tanks, even patients on full ventilation can be transported over long distances.
FAI Aviation Group (Nuremberg, Germany) is not only Germany’s largest business jet operator, with 25 business jets, but also a global leader in air ambulance patient transport. The company was founded over 30 years ago as a private club and started flying jets in 1989. Since 2001, the company has focused on its air ambulance business. FAI’s air ambulance business has logged more than 200,000 total flight hours of ambulance missions. The company has received the EBAA Diamond Award for having flown over 100,000 flight hours without accident. They operate specially equipped ambulance aircraft like the Bombardier Challenger 604, Learjet 60 and Global Express, some of which can transport ICU patients. FAI is the largest air ambulance operator worldwide in terms of revenue.
The company’s fleet of intensive care air ambulance jets is operational 24/7. All aircraft are fully equipped with state-of-the-art medical equipment and staffed with highly qualified medical personnel. This means patients who need to be evacuated or repatriated can be treated and transported as fast as possible. All aircraft are designed to carry up to two stretchers, and FAI air ambulances offer bedside-to-bedside support of the medical team without any additional costs. This means that the medical crews will pick up a patient at the hospital of origin and deliver the patient to the receiving hospital.
Medical treatment on board FAI air ambulance jets strictly adheres to the highest international standards. FAI follows international guidelines for the composition of the crew. The medical crew consists of specially trained physicians and paramedics, and the required qualifications as per FAI Medical Operation Manual (MOM) are a condition for operation.
As a member of a European political delegation involved in an air ambulance mission to Mauretania in Western Africa, FAI recently gave a presentation on their services at the European Parliament in Brussels. FAI was alarmed at 8:15 pm to medevac the patient either to the Canary Islands or to Brussels. After a careful assessment, the medical director decided to fly the patient directly to Brussels. At midnight, FAI’s Learjet 60 took off from Nuremberg and flew 5 hours and 50 minutes to Nouakchott. Two hours and 30 minutes later, the Learjet took off from Mauretania with the patient on board and landed in Brussels after a 5 hours and 40 minutes flight. The medical director handed over the patient to the Brussels University Hospital, where he was taken care of.
Air ambulance operators also repatriate patients from abroad after health problems or accidents. During the ongoing coronavirus crisis, with borders in Europe being closed, intensive care patients from Italy and France were flown via helicopters and state-owned medevac aircraft to hospitals in Germany and Luxembourg, thus reducing pressure on the French and Italian healthcare systems. After these patients were cured and released from the hospital, some of them were flown back with specialized aircraft from air ambulance operators because the borders remained closed and these people would have been trapped abroad.
Air Ambulance Configured Aircraft
While pre-owned aircraft like the out-of-production Learjet 60 prove to be very popular aircraft among air ambulance operators, widebody aircraft like the Bombardier Challenger and the Gulfstream G550 are also popular because of their large cabin and range. Nearly all types of business jets, with the exception of personal and entry-level jets, can be found in the global inventory of medevac operators. Even turboprop aircraft like the Beechcraft King Air and the Pilatus PC-12 play an important role in the air ambulance business. The number of brand-new aircraft being used in the medevac/air ambulance role is increasing in recent years as the volume of flights continues to grow. Therefore, aircraft OEMs are becoming more involved in the design and production of air ambulance aircraft.
Gulfstream Aerospace has a long history of delivering state-of-the-art medevac and ambulance jets to operators around the world. In July 2018, the company delivered a brand-new Gulfstream G550 to the Beijing Red Cross Emergency Medical Center. “This aircraft showcases what’s possible when you combine innovation, talent, commitment and expertise,” commented Gulfstream President Mark Burns during the delivery ceremony in Savannah. “With this aircraft – and our collaboration with the Beijing Red Cross Emergency Medical Center – we have done exactly that and, as a result, we will change – and save – lives, forever altering the expectations for medevac support.”
Since entering into service, the aircraft has provided disaster relief and air rescue services worldwide. This particular G550 features an unprecedented degree of technological innovation that draws on Gulfstream’s more than 50-year heritage of providing special missions aircraft worldwide. It features a dedicated medical bay outfitted with advanced equipment to sustain and stabilize critically ill patients, including 360-degree in-flight patient access, a medevac first advanced life-support capabilities (ECMO – extracorporeal membrane oxygenation), a bed designed to accommodate an infant incubator, a powered gurney loading system on aircraft stairs, X-ray viewing equipment, refrigerated medical storage cabinets, fold-out nurses’ seats for individual patient care, and crew rests with berthing.
At EBACE 2019, Textron Aviation highlighted the first Cessna Citation Latitude in an air ambulance configuration. The aircraft was wearing the bright yellow livery of Babcock Scandinavian Air Ambulance, the launch customer of this version. The aircraft is the first of its type to feature a custom OEM interior solution for medevac missions. Every part of the interior has been production-certified and offers combability with a wide range of medical equipment. This allows operators to select the perfect fixtures in order to meet their individual mission requirements.
“For our mission-centric customers, we are excited about what the medevac Citation Latitude offers by the way of range, cabin size and speed in emergency situations where minutes count,” said Doug May, Vice President, Special Missions at Textron Aviation. “Having our medical interior certified in production as part of the aircraft type certificate is another major win for our customers, providing significant cost and risk reduction for those outfitting the Latitude with their medical equipment of choice as it comes off the line.”
The medevac Citation Latitude offers a single-sled stretcher, expanded cabin doors and a SATCOM radio for medical emergency communications. Textron Aviation also announced that it is planning to certify further aircraft interiors for medevac missions.
When Pilatus designed its first business jet, the PC-24, the Swiss company had air ambulance operators in its mind. The PC-24 was designed as a super versatile aircraft with a large cargo door and rough-field operations capability. The Australian Royal Flying Doctor Service (RFDS) was one of the launch customers of the PC-12 single engine turboprop and helped Pilatus define the PC-24. The flexibility of the PC-24 opens many possibilities for its deployment on medevac missions. The spacious cabin can accommodate up to three patients plus medical personnel. The large cargo door also facilitates rapid and careful loading and unloading of patients. These characteristics, plus the PC-24’s capacity to use short runways, make it the ideal aircraft for all medevac missions. The RFDS took possession of the first PC-24 in the ambulance role in November 2018 and started flying medevac missions with it in early 2019.
Swedish ambulance aircraft operator Kommunalförbundet Svenskt Ambulansflyg (KSA) followed RFDS’s example. After what Pilatus Aircraft had called “a long period of intensive and very professionally conducted negotiations”, KSA opted for six PC-24s in a fully equipped air ambulance configuration.
“The highly professional selection process confirmed that the PC-24 is indeed the perfect aircraft for medevac missions,” said Oscar J. Schwenk, Chairman of Pilatus. “I’m also particularly happy that we managed to carry the day with our Swiss aircraft in a highly competitive market segment, and we see further worldwide market potential for our PC-24 in this area.”
“We are very pleased to announce that we have completed our procurement of air ambulance aircraft, and to award Pilatus the contract,” adds Annika Tännström, Chairman of KSA. “The fleet of PC-24 aircraft will allow us to fulfil the needs of all regions in Sweden in terms of air ambulance transports and we look forward to deliveries in 2021!”
These PC-24s will provide aeromedical care across the Scandinavian country starting in 2021. KSA is a national organization formed, mutually owned and financed by all 21 regions in Sweden. The regions are responsible for ensuring that everyone living in Sweden has equal access to good healthcare. Time is the essence for patients in an emergency and, given the vastness of Sweden, the establishment of a national air ambulance service provides all residents with access to rapid, professional aeromedical care. Combining the speed of a jet with the ability to use short runways – one of the great strengths of the PC-24 – makes this Super Versatile Jet the ideal aircraft for KSA.
“By signing the contract with Pilatus, Svenskt Ambulansflyg has passed a major milestone on the way towards establishing a national air ambulance,” says Andreas Eriksson, CEO of KSA. “The performance and capacity of the PC-24, combined with the spacious and easily re-configurable emergency medical service equipped cabin, will allow us to conduct the required air ambulance missions safely and efficiently.”
KSA plans to fly its PC-24 a total of around 6,000 hours a year on air ambulance missions.
Bombardier Aviation recently received an order for two new Learjet 75 Liberty with medevac interiors from Polish air ambulance provider Lotnicze Pogotowie Ratunkowe (LPR), based in Warsaw, for delivery this year. According to Bombardier, the Lear 75 Liberty has enough range to reach any European destination out of Warsaw. Both aircraft will be converted to the medevac configuration by Fargo Jet Center.
With a flat floor and the longest cabin in its class, the Learjet 75 Liberty aircraft is ideal for EMS conversion. It has room to accommodate up to three stretchers and sophisticated medical equipment, as well as seating for medical staff. The Learjet 75 Liberty aircraft also has the smoothest ride among light jets, which on EMS missions adds to the comfort of patients receiving care.
“The acquisition of the new Learjet 75 Liberty aircraft fits perfectly into our strategic plans for growth in Poland and will provide the necessary combination of speed and range to drive the expansion of our operational capabilities and EMS transport availability into international operations,” said Wojciech Wozniczka, LPR Director of key project management.
LPR operates 27 rotary wing and two turboprop aircraft for ambulance missions.
The newly established operator Wing Spirit of Hawaii introduced light jets to the islands of Hawaii by starting operations with two HondaJet Elite in July 2019. The company ordered no less than 15 aircraft of that type and intends to explore HondaJets as air ambulances for use throughout the Hawaiian Islands. The aircraft serving as air ambulances will be outfitted with custom medevac configurations, marking the first time this design has been implemented in a HondaJet.
“When creating the HondaJet, my goal was to design a technologically advanced aircraft that would improve the lives of customers around the world,” said Honda Aircraft Company President and CEO Michimasa Fujino. “Wing Spirit using HondaJets for lifesaving transportation and as a method of convenient transit between islands is true recognition that the aircraft is achieving that goal.”
BizAv Takes on Coronavirus
During the coronavirus pandemic, Business Aviation was severely hit by closed borders and by travel restrictions. But the industry answered the call for help. Dassault Aviation made two of its customer support Falcon jets available for the French Defense Ministry’s “Operation Resilience” effort to provide logistical and medical support to civilian efforts combating the virus. The company flew its first mission on April 5th using its own 15-seat Falcon 8X and 13-passenger Falcon 900. Both aircraft ferried a team of 26 doctors and other medical personnel, who previously accompanied Covid-19 patients on board a converted TGV high-speed train to Brest, back home to Paris. Both aircraft are operated by Dassault Falcon Service maintenance and flight operation subsidiary based at Paris’ Le Bourget Airport. Both Falcons remain available to support future ‘Resilience’ operations as conditions warrant, say Dassault officials.
In some humanitarian flights, it’s not about transporting people but precious and time critical cargo. During the current pandemic Business and General Aviation Aircraft operators are showing what they can do – when they are allowed to. The California Department of Public Health, for example, had ordered 1,000 ventilators from Percussionaire Corp of Kootenai, Idaho. California has – amongst other states – a particularly high number of coronavirus cases. Percussionaire had already ramped up its production and was able to deliver the ventilators in the shortest possible time. But logistics was a different story.
A delivery by truck would have taken considerably more than a day, as there are over 850 miles of road between the drop-off-destination in Sacramento and Kootenai. Kootenai is a suburb of Sandpoint, the city that is home to Kodiak Aircraft Company, which belongs to the French manufacturer Daher. The aircraft manufacturer immediately agreed to support Percussionaire in transporting the TXP 5 ventilators and provided a brand-new Kodiak 100 Series II single engine turboprop to fly the important equipment to Sacramento.
On April 16th, employees of both companies loaded the unpainted Kodiak 100 with a total of 120 ventilators and sent it on its way to Sacramento Executive Airport. With a range of 845 nautical miles and a cruising speed of 154 knots, the Kodiak reached its non-stop limits on this flight. But in less than six hours, the plane and its valuable cargo arrived in Sacramento. There the equipment was received and distributed to the hospitals. The very same week, a second batch of 120 devices was flown to the California capital once again.
Very early in the pandemic, Universal Weather and Aviation announced that it would donate its flight planning services for humanitarian medical supply missions. The company said it will waive its fees for mission-feasibility assessments and consultation services for any flight classified as a humanitarian medical supply flight, as well as for direct ground handling setup.
“We are in an unprecedented and trying time for our industry and the world,” said Universal Weather Chairman Greg Evans. “Business Aviation missions are still flying and are now more critical than ever as we battle the global coronavirus pandemic.”
Evans emphasized that Universal Trip Support team members have continued to support such missions, working to route flights safely through ever-changing domestic and international restrictions and local quarantines. “Now is the time for Business Aviation to come together and support each other,” he added. “Not just for our industry, but for the people that fight this pandemic and those in need – these missions are saving lives.”
Likewise, Quest Aviation of Reading, Pennsylvania is providing fast and safe transportation of test samples from hospitals and doctors to Quest Diagnotics laboratories. These tests are important in the diagnoses and treatment of patients. Quest Aviation has over 30 years’ experience in operations and currently operates a fleet of 22 aircraft, including nine Beechcraft Baron, eight Pilatus PC-12 and five Embraer Phenom 100. Quest Diagnostics annually serves one in three adult Americans and half the physicians and hospitals in the United States. Quest’s laboratories operate 24/7, 365 days a year. Without its aircraft fleet, it wouldn’t be capable of testing such a large number of samples.
In Europe, Prague-based ground support company Euro Jet has seen a significant increase in its support of humanitarian, repatriation and medical evacuations. The company has supported humanitarian operations of their customers from the US, United Kingdom, Russia, Czech Republic, Slovakia, Poland and the Middle East.
“While the past couple months have been very challenging for everyone in aviation, we have continued to support cargo, humanitarian, and repatriation flights,” said Euro Jet CEO Charlie Bodnar. “Our staff in the Euro Jet OCC and at airports across the world have been working around the clock to support these operations and be available 24/7.”
While helping to ensure that the medical equipment will be successfully delivered to the countries where it was needed the most, Euro Jet is also supporting humanitarian flights coming from China through Kazakhstan, flying mainly to Italy and Romania. The company has also overseen the transport of migrant workers, who were travelling from Romania and Ukraine to Germany in order to help harvest seasonal produce.
While some companies are focused on transporting much needed equipment, others are working to build such equipment. Embraer, for example, is working in partnership with companies and research centers on technologies that can increase the availability of equipment and solutions to combat COVID-19 in Brazil.
The actions, developed jointly with Embraer’s supply chain, includes the manufacturing of parts for the ventilator and respirator industry,
In partnership with the Albert Einstein Hospital, located in São Paulo, Brazil, Embraer is also working to provide technical support for the development of biological air filter systems for air-quality control, which can convert regular hospital beds into intensive care beds. Using highly efficient filters for absorbing air particles, already utilized in air conditioning systems on aircraft, the objective is to provide this solution to hospitals with immediate needs.
Another work front is dedicated to analyzing the manufacturing of control valves and flow sensors for another respirator industry in the country, in addition to adapting an existing respirator model for use in combating COVID-19.
“The analysis of innovative solutions and the potential of additional actions presented by the market can contribute to the identification of new opportunities for action,” says a company spokesperson. “The global health care system is facing an unprecedented scenario, and Embraer plans to apply its capacity during this moment of global collaboration and demand for effective and short-term solutions.”
Embraer will keep monitoring the situation to find ways to contribute by utilizing its expertise integrating complex systems for the benefit of the society in this worldwide cooperation to combat COVID-19.
At Avfuel’s headquarters in Ann Arbor, Michigan, OEM professionals in its Avtank division have joined the effort to make personal protective equipment (PPE) for the medical community during the COVID-19 pandemic. To assist in the PPE shortage, the team uses four 3D printers – with another two to four forthcoming – to create face mask ear hooks and face shield headbands to protect front line workers. The PPE is then sent to a company in southeast Michigan to be sanitized, packaged and transported to the local facilities in greatest need.
“The Ann Arbor community has risen to the challenge to help combat the shortage with a grassroots effort by individuals, school systems and private companies,” said Brad Van Camp, technical operations manager for Avfuel. “Avfuel wanted to do all it could to support that effort.”
As of April 10, Avfuel has produced 200 ear hooks during the prototype stage – sending 175 of these to the University of Michigan Hospital – as well as more than 30 face shield headbands that went to the sanitization site for distribution as production reached capacity with on-hand printers on April 9. The team looks forward to adding more printers, including a larger, faster unit. Once all machines come online, Avfuel estimates it will be able to produce more than 100 pieces of PPE per day.
“Avfuel staff will keep up its production until the queue of pending requests hits zero,” adds Van Camp. “We’re thankful for the front line workers and proud we could put our skills to use to support them.”
Natural Disasters Too
When natural disasters strike, the Business Aviation community snaps into action whenever it is needed, delivering relief to people and communities. Financial or in-kind donations of aircraft and flight crews are often offered to transport specialists and supplies into disaster-stricken areas.
When hurricanes Maria, Irma and Harvey devasted the Caribbean and Texas in the fall of 2017, the Business Aviation community offered immediately assistance in the form of aircraft, pilots, dispatchers and others to support relief efforts in the region. As soon as the airports had cleared their runways, all types of business aircraft flew in medical supplies, food, tools, rescue teams and relief workers. After the clean-up, Texas state Rep. Dade Phelan praised General Aviation’s relief efforts following Hurricane Harvey. “The people of Orange and Jefferson counties are forever indebted to Business Aviation’s response after Hurricane Harvey, which was heroic in their efforts to provide relief to our devastated community,” he said.
Phelan specifically highlighted the work of PALS Sky Hope flights, noting that the organization helped deliver more than 200,000 pounds of critical supplies. “When immediate action was needed, they reacted quickly and without the red tape of other agencies,” he said. “They worked in conjunction with military personnel and an army of volunteers on the ground making the operation seamless.”
When Haiti was stricken by a devastating earthquake back in 2010 that took the lives of thousands of islanders and destroyed most of the country’s infrastructure, business aircraft flew in much needed rescue teams and gear like water purification systems. The NBAA took the opportunity to develop an online registry of aircraft, volunteers and humanitarian groups available to assist in relief efforts whenever the need arises. Over 400 aircraft, from professionally operated piston aircraft to turboprops and large jets and even helicopters, are included in the registry and are standing by.
NBAA’s registry has evolved into the association’s Humanitarian Emergency Operator (HERO) database, which includes type of aircraft, home base, range, available seats, cargo and special capabilities of each registered aircraft. NBAA also provides recommendations on best practices for planning and conducting mercy flights. NBAA recommends that mercy flight crews coordinate their flights with a disaster relief charity as unexpected flights can put crews and disaster responders in danger. The association also recommends to always fly with a minimum of two experienced pilots as these missions can be extremely stressful and possibly overwhelm a single pilot.
In disaster areas like a tsunami-hit region or an earthquake-stricken area, relief aircraft should always be equipped with a collision avoidance system like TCAS as ATC service might be unreliable or not available at all. Another helpful tip concerns flight planning. Here, the NBAA says: “Fuel is likely to be in short supply or more difficult to procure than usually expected. Operators should plan accordingly to ensure they’re carrying enough fuel to safely return no matter what the situation is like on the ground. The same applies for mechanical problems – resources to help fix flat tires or other aircraft discrepancies will likely not be available, so consider carrying spare parts to address any common mechanical issues that arise.”
An Indispensable Service
The humanitarian side of Business Aviation might not be the shiniest or the most profitable side of the industry, but whenever disaster strikes, a business aircraft is taking-off on a humanitarian mission – showing just how indispensable Business Aviation is for everyone.