duncan aviation strengthens engine rapid response team

February 7, 2019

In a move to support the continued growth experienced by the company’s engine Rapid Response Teams (RRT), Duncan Aviation has named Shane Heier as the RRT Assistant Manager-West Coast, focusing on AOG and scheduled engine calls for the Western regions of the United States.

Heier joins Andrew Arcuri, RRT Assistant Manager-East Coast, to provide customer continuity and support to the United States and beyond for all in-the-field engine services. Together, Heier and Arcuri will continue to expand Duncan Aviation’s mobile engine service presence to meet the needs of operators anywhere in the world.  

In the 19 years that Heier has been with Duncan Aviation, he has continually taken on positions of greater responsibility, most recently RRT Team Leader in Seattle, Wash. “Shane has the technical knowledge, hands-on practical experience, and customer service track record necessary to bring our engine services on the West Coast to the next level,” says James Prater, Manager of Duncan Aviation Engine Services. Prater adds that Heier is able to talk-the-talk with customers on issues that concern them, while providing excellent customer service and follow-through. “He understands that Duncan Aviation RRT is more than just an engine shop supporting customers in one region. We are here to support any customer with all of their needs, wherever that happens to be.”   

Heier has already been traveling with Duncan Aviation’s Regional Managers along the West Coast, discussing how the RRT is able to fully support the engine platforms that customers operate every day. His message is to not only raise awareness of available engine services, but to raise customers’ expectations about the level of service they can expect to receive.

“My message to operators is that no matter where they are or when the need arises, we will answer the call and deliver the highest level of professional support and experience,” Heier says. “The service is the same as they would receive through any of Duncan Aviation’s service facilities.”