10/02/2011 DASSAULT FALCON ANNOUNCES 2011 REGIONAL M&O SEMINAR SERIES

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Dassault Falcon’s Regional Maintenance & Operations Seminar (M&O) series will continue again in 2011, with a total of 13 seminars to be held in eight countries around the globe. The M&O Seminar series gives Falcon operators an opportunity to communicate face-to-face with Dassault’s specialists and engineering teams on a variety of topics.

The goal of our M&O Seminar series is to provide a forum for the exchange of information, said Jacques Chauvet, Senior Vice President of Worldwide Customer Service. Operators not only get to hear from Dassault specialists, but we are equally as receptive to their feedback. Each year we work closely with our Operator Advisory Board (OAB) to find ways to make the M&O meetings more productive and valuable. That effort has been well received by our Falcon family as reflected in 2010’s attendance figures which were up 20% over 2009.

Falcon Regional M&O Seminars focus both on operational and technical issues and are designed to help aircraft operators improve the efficiency, reliability and safety of their operations. Topics range from the latest customer service and engineering support initiatives to enhancements in troubleshooting and product reliability. The one-day sessions include interaction with model and support specialists as well as Authorized Service Centers, vendors and partners. Certificates of attendance can also be issued to participants to serve as credit for recurrent maintenance training.

Since we launched the regional seminar format three years ago, it has become very popular among our operators not only because of the content, but because our team travels to meet with our customers, limiting their time spent away from their office. That allows more customers to attend and leads to a more successful experience, said Frank Youngkin, Senior Vice President of Customer Service. And, as the series continues to evolve and grow, we will work closely with our Operator Advisory Board (OAB) to find ways to make the M&O meetings even more productive and valuable into the future.

2011 Regional M&O Series Locations and Dates:
Rome, Italy - March 16
Phoenix, AZ - March 22
Seattle, WA - March 24
Dallas, TX - April 5
Geneva, Switzerland - April 6
Toluca, Mexico - April 7
Beijing, China - April 18
Atlanta, GA - April 19
Mahwah, NJ - April 21
Chicago, IL - May 3
Mumbai, India - May 4
Toronto, Canada - May 5
Sao Paulo, Brazil “ August 11