07/12/2010 DASSAULT APPOINTS NEW MIDDLE EAST CUSTOMER SERVICE MANAGER
Dassault Falcon, has recently appointed a new Customer Service Manager to support its customers in the Kingdom of Saudi Arabia, United Arab Emirates, Egypt, Jordan and Syria. Bernard DelouÃ¿e will be based in Jeddah, Saudi Arabia, where a significant part of the Falcon fleet is based. Mr. DelouÃ¿e comes with a strong aviation background acquired in the French military and refined while working as a consultant to foreign defense industries. He also has a good knowledge of the region where he has been living for 12 years. He will take over his new role from Mr. Arnaud Deleval, who retired earlier this year after serving Middle East Falcon customers for 10 years.
The appointment comes in the wake of the opening of a Dassault Falcon regional sales office in Dubai as well as the appointment of two new Authorized Service Centers in Jeddah and Dubai. Dassault Falcon currently has around 60 business jets based in the region and expects this number to grow by 30% over the next three years, with a strong order book driven by sales of the Falcon 7X.
Commenting on the appointment, Guillaume Landrivon, Director, Customer Relations and Field Service at Dassault, said: Bernard DelouÃ¿e has the perfect combination of skills and experience for this role thanks to his technical background. His substantial knowledge of the Middle East ensures that he will strengthen our customer service management team's ability to deliver first class field support.
Bernard DelouÃ¿e brings to Dassault more than 24 years of experience in aeronautical maintenance, working on both helicopters and Dassault fighters jets. He is 44 years of age and married with one child.