With Falcon operators participating from around the globe, Dassault Falcon recently completed its fifth E-Forum in an ongoing series, noting increased levels of participation and interaction from its global customer base.
The most recent E-Forum was attended by 18 Falcon operators from the United States, France, Switzerland, Saudi Arabia, South Africa and Brazil. Training partners and representatives from Falcon authorized service centers also took part in the forum. A presentation by Falcon’s Service Engineering team kicked off the session with updates on key systems and operational issues. Operators were actively involved throughout the EForum bringing questions and useful comments to the technical teams at Dassault Falcon.
“In addition to our global Regional Seminar series, where face-to-face contact gives Falcon customers the opportunity to directly interact with our customer service personnel, our EForum series provides an excellent way to discuss timely issues with our customers in a convenient manner,” said Jacques Chauvet, Senior Vice President of Customer Service. “We continue to receive excellent feedback from our operators that underscores the value of this tool.”
Each E-Forum is approximately one hour in duration and focuses on specific technical topics, which often are submitted in advance by customers. At the end of the presentation, customers are able to ask questions, provide feedback and engage in a live discussion with Dassault Falcon representatives.
Dassault Falcon is responsible for selling and supporting Falcon business jets throughout the world. It is part of Dassault Aviation, a leading aerospace company with a presence in over 70 countries across five continents. Dassault Aviation produces the Rafale fighter jet as well as a complete line of Falcon business jets. The company has assembly and production plants in both France and the United States and service facilities on multiple continents. It employs a total workforce of over 12,000. Since the rollout of the first Falcon 20 in 1963, 2000 Falcon jets have been delivered to more than 67 countries worldwide.
The family of Falcon jets currently in production includes the tri-jets—the Falcon 900EX EASy, 900DX, and the 7X—as well as the twin-engine 2000LX.

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